Refund Policy

1. Contact us — we are here to help

MARVEL TECHNOLOGY (CHINA) CO.,LTD, trading as YIXZSWD Direct
FLAT/RM A 12/F ZJ 300, 300 LOCKHART ROAD, WAN CHAI HONG KONG, HONG KONG, HONG KONG, HK 000000
Email: tornadoadam0702@gmail.com
After-sales contact: Frank — +1-840-284-0826

This is our company contact address, not a return warehouse. Contact us for the correct return destination.

If you experience any problem with your product, please contact us promptly. Our professional after-sales team will work with you to understand the issue and find a practical solution. Please provide your order reference, a description of the problem and, if reasonably available, photos or a short video so we can assist more effectively.

For a problem noticed on delivery, please contact us within 7 days where possible. This helps us resolve it promptly; it does not remove warranty or statutory rights for a problem reported later. We do not require an unboxing video as a condition of your rights.

2. Replacement parts and guided assistance

Our 2-year warranty covers manufacturing and quality defects arising under normal intended use in the product and its supplied components and accessories. Covered items include, without limitation, the machine housing or enclosure, screen/display panel, mainboard, cables and wiring, screws and other supplied fasteners, wheels/casters, remote control, and other components or accessories supplied with the product, as applicable to the purchased model. These items are not excluded merely because they are accessories. If assessment identifies such a covered defect, we will provide the necessary replacement part and ship it to you free of charge. We will include a video tutorial explaining the replacement procedure. If you are unsure how to proceed, we can arrange a video call with our after-sales team for live guidance.

Customer replacement is optional. If you are not comfortable carrying it out, please tell us so we can discuss another suitable service arrangement. Using our support process or declining to replace a part yourself does not waive your statutory remedies.

3. Lifetime free technical support

We provide lifetime free technical support for your product, including troubleshooting, operating guidance and technical advice, even after the 2-year commercial warranty ends. Free technical support is separate from warranty coverage and does not automatically mean that all out-of-warranty parts, shipping or repairs are free. Any proposed charge outside the applicable warranty or legal obligation will be explained and agreed with you before you incur it.

4. When a return or refund is needed

Our first aim is to help you get your product working properly. If a quality-related fault cannot be resolved through an appropriate repair or replacement, including where our team cannot identify a workable repair, we will discuss a return and refund or another appropriate solution with you. We are open to discussing problems and will work with you toward a fair resolution.

Our support process does not require you to complete repeated troubleshooting or accept a repair where applicable law entitles you to a different remedy. Statutory remedies and deadlines remain available and are not conditional on reaching a separate discretionary agreement with us.

We bear return freight for confirmed quality issues, incorrect goods and transit damage. We will arrange collection, provide a prepaid method or agree reimbursement before shipment, as appropriate. Contact us for the correct return warehouse and handling instructions; the company contact address is not a return warehouse. For a statutory withdrawal, a clear notice sent within the applicable deadline is sufficient and does not require our prior approval.

5. Change-of-mind returns

Outside a statutory right or an express written agreement, we do not offer discretionary returns for non-quality reasons. Where a non-quality return is legally required or agreed, the buyer bears the direct return freight, subject to any required pre-contract disclosure and any more favorable written agreement. We do not charge quality-related return freight to the buyer.

6. EU consumers: 14-day right of withdrawal

If you are an EU consumer buying at a distance, you generally have 14 calendar days from receiving the goods to notify us that you withdraw, without giving a reason. Where a single order is delivered in separate lots, the applicable period normally begins when the last goods are received. Business purchases do not automatically have this consumer withdrawal right.

Send an unambiguous statement by email, identifying the order and goods. You may use: “I hereby withdraw from my contract for [goods], order [reference], ordered on [date], received on [date]. My name and address are [details].” Use of this wording is optional. Send the goods back within 14 days after notifying us.

You bear direct return freight for a change-of-mind withdrawal where this was properly disclosed before purchase. For bulky equipment that cannot normally be returned by post, an estimate of the return freight must be provided before you commit to purchase; ask us for a freight estimate. If the legally required cost information was not provided, costs are allocated as required by law. There is no fixed return freight or restocking charge stated in this policy.

You may inspect goods as you would in a shop. You may be responsible for diminished value caused by handling beyond what is needed to establish their nature, characteristics and functioning, only where permitted by law. Keep protective packaging where possible to prevent transit damage; original packaging is not an automatic condition of statutory withdrawal.

Legal exceptions may apply, for example goods genuinely made to your specifications or clearly personalized. Choosing a standard size or standard configuration does not by itself make a product non-returnable. We will identify any relevant exception before purchase.

7. Refund amounts and timing

For a valid EU consumer withdrawal, we reimburse payments received, including the cost of the least expensive standard outward delivery offered, within 14 days after receiving your notice. We may withhold reimbursement until we receive the goods or evidence that they were sent back, whichever occurs first, unless we offered to collect them. Extra delivery costs resulting from your choice of a more expensive service need not be reimbursed. Refunds use the original payment method unless you expressly agree otherwise, without a refund fee.

For other accepted returns, we assess the goods promptly after receipt and process the applicable refund without undue delay and within any legal deadline. We will explain any lawful adjustment. We do not automatically deduct merchant processing fees from a statutory refund. Bank posting times and your bank’s exchange rate may affect when and how the amount appears. An unpaid request can be cancelled, but no refund is payable where no money was collected.

8. Cancellations and your other rights

Contact us promptly to request cancellation before dispatch. If goods have already dispatched, applicable withdrawal or return rights apply. These terms do not limit the EU statutory conformity guarantee, the 2-year commercial warranty or other rights that applicable law makes mandatory. Contact us if you believe the proposed outcome does not address your rights.